Chapter 13: Troubleshooting Basics (Updated)

Chapter 13

Troubleshooting Basics

Computer chalate waqt bahut si choti-moti problems aati rehti hain — jaise computer slow ho jana, keyboard ya mouse kaam na karna, internet slow ho jana, ya software open na hona. Is chapter me hum in sab common problems ke step-by-step solutions seekhenge, taaki aap bina kisi expert ki help liye, basic troubleshooting khud kar sako.

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13.1 Slow Computer Troubleshooting

Computer slow hona sabse common problem hai. Iske peeche background apps, low storage, outdated software, virus, ya hardware issues ho sakte hain. Neeche sabhi solutions simple steps me diye gaye hain.

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✔ Step 1: Computer Restart Karein

Ye sabse pehla aur sabse effective step hai.

Kaise karein:

1. Start Menu open karein
2. Power icon par click karein
3. “Restart” select karein

Benefit:

• RAM free hoti hai
• Temporary errors remove ho jate hain
• System fresh start hota hai

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Step 2: Task Manager me Unwanted Programs Close Karein

Agar kai saare apps background me chal rahe ho to PC slow ho jata hai.

Steps:

1. Keyboard me Ctrl + Shift + Esc dabayein
2. “Processes” tab open hogi
3. High CPU/Memory wale apps dekh kar End Task karein

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Step 3: Startup Programs Disable Karein

Kuch apps Windows ke on hote hi start ho jate hain, jo PC ko slow kar dete hain.

Steps:

1. Task Manager → Startup tab
2. Unnecessary apps select karein
3. Disable kar dein

Result: PC fast boot hoga aur background load kam hoga.

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Step 4: Storage Clean Karein (Disk Cleanup)

Agar C drive bhar jaye to system slow ho jata hai.

Disk Cleanup Steps:

1. Start Menu → Disk Cleanup
2. Drive select karein (C:)
3. Temporary files, thumbnails, recycle bin tick karein
4. OK → Delete

Manual Cleanup Tips:

• Recycle Bin empty karein
• Downloads folder clear karein
• Unwanted apps uninstall karein

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Step 5: Antivirus Scan Karein

Virus system ko slow kar deta hai.

Steps:

1. Windows Security open karein
2. Virus & Threat Protection
3. Full Scan run karein

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Step 6: Windows Updates Install Karein

Outdated system bhi slow ho jata hai.

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Step 7: Hardware Upgrade (Optional but Effective)

• RAM ko 4GB se 8GB/16GB karein
• HDD ki jagah SSD install karvaayein
  → Speed multiple times faster ho jaati hai

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13.2 Keyboard/Mouse Not Working

Keyboard ya mouse kaam na kare to tension lene ki zarurat nahi. Ye simple steps follow karein:

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Step 1: Check Connections (Wired Devices)

• USB cable properly plug hui hai ya nahi?
• Dusre USB port me try karein
• Cable loose ya damaged na ho

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Step 2: Batteries Check Karein (Wireless Devices)

Wireless keyboard/mouse dead batteries ki wajah se kaam nahi karte.

Check:

• Battery change karein
• Power button ON hai ya nahi
• USB receiver proper laga ho

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Step 3: Driver Update Karein

Agar device detect nahi ho raha to driver issue ho sakta hai.

Steps:

1. Start → Device Manager
2. Keyboard/mouse section open karein
3. Right-click → Update driver

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Step 4: Keyboard Clean Karein

Dust jamne se keys kaam nahi karti.

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Step 5: Device ko Dusre PC me Test Karein

Agar dusre PC me bhi kaam na kare → device faulty hai.

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13.3 Internet Issues Troubleshooting

Internet slow ya disconnect hona bahut common problem hai. Ye steps try karein:

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Step 1: Wi-Fi ON hai ya nahi check karein

Laptop ki function keys se Wi-Fi accidentally off ho jata hai.

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Step 2: Router Restart Karein

Ye sabse popular fix hai.

Steps:

1. Router ko switch se off karein
2. 10 seconds wait karein
3. Fir ON kar dein

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Step 3: Cable/Fiber Line Check Karein

Loose connection se internet nahi aata.

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Step 4: Network Troubleshooter Run Karein

Windows automatic issue detect karke fix karta hai.

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Step 5: Wi-Fi “Forget” karke dubara connect karein

Kabhi password corrupt ho jata hai.

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Step 6: Fast DNS Set Karein (Speed Improve Trick)

Google DNS set karein:

• 8.8.8.8
• 8.8.4.4

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Step 7: Plan/Data Check Karein

Kabhi data limit khatam hone se net slow ho jata hai.

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Step 8: ISP ko call karein

Agar koi bhi solution kaam na kare to issue provider ke side se hota hai.

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13.4 Software Not Opening

MS Word, Excel, Browser, ya koi app open nahi ho raha? In steps se fix ho jayega:

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Step 1: PC Restart Karein

Sabse pehla simple fix.

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Step 2: Run as Administrator

Program ko admin rights mil jaate hain.

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Step 3: App + Windows Update Karein

Old versions crash karte hain.

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Step 4: Temporary Files Delete Karein

Win + R → %temp%
→ Sab files delete karein

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Step 5: Software Reinstall Karein

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Step 6: System Requirements Check Karein

Heavy apps low PC me nahi chalte.

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Step 7: Antivirus temporary disable karein

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Step 8: Virus Scan karein

🔗 Internal Linking Section

Neeche diye gaye sabhi chapters ki short summary + internal link style description aap apne blog me use kar sakte ho. Yeh readers ko next chapters explore karne me help karega.

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📍 Chapter 1: Introduction to Computers

Is chapter me computer ka basic introduction, parts of computer, input-output devices aur computer ke common uses ko explain kiya gaya hai. Ye chapter beginners ke liye perfect starting point hai.

https://beginnercomputeracademyfree.blogspot.com/2026/03/chapter-1-basic-corse-computer-kya-hota.html

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📍 Chapter 2: Types of Computers

Isme Desktop, Laptop, Tablet aur Smartphone jaise computer types ko simple language me compare kiya gaya hai. Aapko pata chalega kaun sa computer kis use ke liye best hota hai.

https://beginnercomputeracademyfree.blogspot.com/2026/04/chapter-2-basic-course-computer-ke.html

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📍 Chapter 3: Operating System Basics

Yahaan aap sikhenge Operating System kya hota hai, Windows ka interface, menu navigation aur basic system settings. Ye chapter computer chalane ki foundation strong karta hai.

https://beginnercomputeracademyfree.blogspot.com/2026/04/chapter-3-basics-software.html

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📍 Chapter 4: Windows Basics

Is chapter me Windows start/ shutdown, desktop, icons, taskbar, mouse actions aur basic file–folder operations jaise copy, paste, rename, delete, restore sab step by step samjhaaya gaya hai.

https://beginnercomputeracademyfree.blogspot.com/2026/04/chapter-4-basic-computer-corse-windows.html

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📍 Chapter 5: Typing Basics

Keyboard layout, home row keys, typing posture, typing practice methods aur speed improve karne ke tips detail me diye gaye hain. Beginners ke liye daily typing routine bhi suggest kiya gaya hai.

https://beginnercomputeracademyfree.blogspot.com/2026/04/chapter-5-typing-basics.html

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📍 Chapter 6: Internet Basics

Is chapter me internet, browsers, Google search, email create + send steps aur online safety rules (virus, scam se bachav) sab detailed explained hain.

https://beginnercomputeracademyfree.blogspot.com/2026/04/chapter-6-internet-basics.html

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📍 Chapter 7: MS Paint Basics

Yahaan aap MS Paint ka interface, basic tools (pencil, brush, shapes, eraser), colours aur simple drawing banana step-by-step seekhoge.

https://beginnercomputeracademyfree.blogspot.com/2026/04/chapter-7-ms-paint-basics.html

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📍 Chapter 8: Notepad Basics

Is chapter me Notepad kya hota hai, plain text features, file save/open, word wrap, font settings aur basic uses explain kiye gaye hain — specially beginners ke liye perfect.

https://beginnercomputeracademyfree.blogspot.com/2026/04/chapter-8-notepad.html

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📍 Chapter 9: WordPad Basics

WordPad me text formatting, font style, size, color, alignment, bullets, images insert karna aur document save karna sab easy language me samjhaaya gaya hai.

https://beginnercomputeracademyfree.blogspot.com/2026/04/chapter-9-wordpad.html

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📍 Chapter 10: MS Office Word Basics (2010)

MS Word interface, new document create karna, typing, bold/italic/underline formatting, paragraph settings, page setup aur print settings jaise tools ko practical steps ke saath explain kiya gaya hai.

https://beginnercomputeracademyfree.blogspot.com/2026/04/chapter-10-ms-office-basics-2010.html

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📍 Chapter 11: MS Excel Basics

Excel me rows–columns, data entry, cell selection, SUM & AVERAGE jaise basic formulas, spreadsheet navigation aur practical examples included hain.

https://beginnercomputeracademyfree.blogspot.com/2026/04/chapter-11-ms-excel-basics.html

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📍 Chapter 12: MS PowerPoint Basics

New slide create karna, text add karna, images insert karna, themes & layouts use karna, aur simple presentation banana full step-by-step is chapter me sikhaya gaya hai.

https://beginnercomputeracademyfree.blogspot.com/2026/04/chapter-12-ms-powerpoint-basics.html

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📍 Chapter 13: Troubleshooting Basics

Slow computer fix karna, keyboard/mouse problems solve karna, internet issues troubleshoot karna, software-not-opening errors fix karna — sab solutions simple steps me explain kiye gaye hain.

https://beginnercomputeracademyfree.blogspot.com/2026/04/chapter-13-troubleshooting-basics.html

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📍 Chapter 14: Computer Safety

Virus kya hota hai, antivirus ka use, strong passwords kaise banayein, data backup methods aur daily safety tips ko practical way me samjhaaya gaya hai. Computer ko secure rakhne ke liye must-read chapter.

https://beginnercomputeracademyfree.blogspot.com/2026/04/chapter-14-computer-safety.html

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